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Frequently Asked Questions

In this Frequently Asked Questions page (FAQs), you will have the answers of some of our customers questions related to our home cleaning services. Remember to contact our staff members via phone number, text message or our chat if you have any comments or any other question.

Frequently asked questions and answers for polanco's house cleaning services oc.

1. What type of service will I receive for my first cleaning with Polanco’s House Cleaning Services?

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For your first service, we provide a Deep Cleaning Service. This includes:

  • Cleaning bathrooms, kitchens, bedrooms, and living rooms

  • Vacuuming and mopping floors

  • Cleaning surfaces

  • Window border cleaning and blinds cleaning

  • Cleaning the glass on corridor doors

  • Stove and oven cleaning

  • Inside refrigerator cleaning

  • Cleaning the inside of kitchen and bathroom cabinets

 

This ensures your home is thoroughly cleaned and ready for ongoing maintenance.

2. Can I request a Regular Cleaning Service for my first service?

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No, we only offer Regular Cleaning Services after your initial Deep Cleaning Service. Regular Cleaning is designed for maintenance to keep your home consistently clean.

3. What type of cleaning is included in a Move-In/Move-Out Cleaning Service?

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Our Move-In/Move-Out Cleaning Service follows the same process as our Deep Cleaning Service to ensure the space is thoroughly cleaned and ready for move-in or move-out.

4. Do you offer special cleaning services for holidays?

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We typically apply the same principles as our Deep Cleaning Service for holiday cleanings. If you have specific requirements, please let us know in advance, and we’ll do our best to accommodate them.

5. Do you provide cleaning services on Sundays?

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No, we do not offer services on Sundays.

6. How long does a cleaning service take?

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Our cleaning services usually take 60 to 90 minutes to complete, depending on the size and condition of the space.

7. How many cleaning crew members will attend a service?

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Typically, 3 to 4 cleaning crew members will attend to your service. If the space requires more time and labor, we can assign additional team members as needed.

8. If I want my fridge cleaned under the Deep Cleaning Service, do I need to prepare it?

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Yes, please remove all food from the fridge beforehand. This ensures our cleaning crew has full access to thoroughly clean it.

9. Does your service include Carpet Cleaning?

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No, we do not offer carpet washing services. However, we can vacuum your carpets as part of our cleaning service.

10. Do you provide services in all cities of Orange County, California?

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Yes, we do! Our services cover all of Orange County, including areas in South Los Angeles County.

11. How far in advance do I need to request a service appointment?

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We recommend scheduling your service as soon as possible, as our agenda fills up quickly. Sometimes we have availability within a day, but other times it may take longer. Contact one of our staff members to match your availability with our schedule.

12. Is there a reservation fee for service appointments?

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Yes, a reservation fee is required. Speak with one of our staff members for details. This fee guarantees a commitment from both parties to perform and receive the service.

13. Can I set up a plan for regular cleaning once or twice a month?

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Yes, we offer a Regular Cleaning Service plan. Speak with one of our staff members to discuss the details and set up your recurring service schedule.

14. What are your working hours?

 

Our working hours are:

  • Monday to Friday: 8:00 AM to 4:00 PM

  • Saturday: 9:00 AM to 2:00 PM

15. Does Polanco's House Cleaning Services OC work on holidays?

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Yes, we do! Please contact one of our staff members for more details and availability on specific holidays.

16. How many years of experience does Polanco's House Cleaning Services OC have cleaning homes in Orange County?

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We have over 10 years of experience cleaning homes in Orange County, ensuring quality service and customer satisfaction.

17. Can I get references from current customers of Polanco's House Cleaning Services OC to learn about their experiences?

 

Absolutely! Speak with one of our staff members to coordinate this. We’re happy to share positive feedback and testimonials from our satisfied customers.

18. I have tough stains in my shower (mold) and on my stove (grease). Can you help remove them?

No problem! During our service appointment, we’ll inspect the areas and discuss the best solutions to address those tough stains.

19. What are Polanco's House Cleaning Services OC Gift Cards, and how do they work?

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Our Gift Cards are a thoughtful way to give the gift of a clean home to your friends or family. They can be purchased to cover the cost of a specific cleaning service tailored to the recipient's needs. Contact one of our staff members to get a quote and arrange the perfect gift!

20. How can I get a quote for a service?

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You can request a quote by:

  • Chatting with one of our staff members

  • Sending an email

  • Contacting us via SMS or phone at (714) 409-4604

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We’re happy to assist you with a fast response!

21. What types of places does Polanco's House Cleaning Services OC clean?

We clean a variety of spaces, including:

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  • Homes

  • Apartments

  • Offices

  • Airbnb properties

  • And more

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