This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

 

We use Your Personal data only to contact You and provide You with the Information of our Home Cleaning Services and Communications related. Your Data is not shared with third parties and only is used to contact you by staff members of Polancos House Services INC. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

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Interpretation and Definitions

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Interpretation

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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

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For the purposes of this Privacy Policy:

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• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Polancos House Services INC, 14072 Nancy Lee Dr Westminster, CA 92683.

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: California, United States

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Website.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

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• Website refers to Polanco's House Cleaning Services OC (Polanco's House Services INC), accessible from https://polancoshousecleaningservicesoc.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Collecting and Using Your Personal Data

 

Types of Data Collected:

Personal Data

While using Our Service, We will ask You to provide Us with personal information that will be used to contact You to give you detail of our Home Cleaning Services. This information includes:

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First name

Phone number

E-mail

City where the Cleaning Service is required.

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In case to proceed to receive our "Inspection Appointment" or  "Book a Home Cleaning Service Appointment" with us, we will need the address of the place.

 

Usage Data

 

Usage Data is collected automatically when using the Service.

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Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data (Those information are captured in our Google Search Console and Google Analytics account to check our Website performance).

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When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use and the type of mobile Internet browser You use, and other diagnostic data(the ones collected by a the Google Search Console or Google Analytics).

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We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

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Tracking Technologies and Cookies

 

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. The technologies We use may include:

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• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

• Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on Terms Feed website article.

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We use both Session and Persistent Cookies for the purposes set out below:

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Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

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Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

 

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

 

Use of Your Personal Data

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The Company may use Personal Data for the following purposes:

 

To provide and maintain our Service, including to monitor the usage of our Service (Website).

 

To contact You to provide information of our Home Cleaning Services: To contact You by email, telephone calls, Text Messages (SMS), or other equivalent forms of electronic communication, such as a mobile application's notifications regarding updates or informative communications related to the service.

 

To provide You with news, special offers and general information about our services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

 

To Manage/Follow Up Your requests: To attend and manage Your requests to Us.

 

For Marketing Analysis purposes of our services: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service to improve users experience.

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IMPORTANT: WE DO NOT SHARE YOUR PERSONA INFORMATION WITH OTHER PARTIES OR COMPANIES Your personal information is only used to contact you by:

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• Our Commercial Team: To let you know of our services, promotions, book a service appointment or payments.

• Owner's of Polanco's House Cleaning Services OC (Polancos House Cleaning Services INC):To let you know of our services and promotion, book a service appointment or payments.

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Polancos House Services INC do not do use cold calling or any other cold marketing prospecting method to get customers (all prospects/customers already contact Polancos House Services INC person to person, filling up a form in our website or calling directly - or sending a text message/SMS- to our company phone numbers).

 

If any person interested in our services or customer do no want to receive our communications, just mention the words "STOP/UNSUBSCRIBE" or express their wish to not receive any information from our company in the future. Our staff with the instruction will stop to communicate immediately.

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Message frequency may vary depending on your interaction with our communications. However, it is not our intention to send excessive or irrelevant messages. We strive to ensure that all communications are timely, useful, and respectful of your time. 

 

You may OPT OUT of SMS communications at any time by replying to our messages with the words STOP or UNSUBSCRIBE.

 

Retention of Your Personal Data

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The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy (Information of our Home Cleaning Services, follow up or promotional communications). We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations .

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The Company will also retain Usage Data for internal commercial analysis purposes to improve our future communication with customers and Home Cleaning Services. 

 

Transfer of Your Personal Data

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Your information, including Personal Data, Won't be shared with Third Parties and is processed at the Company's operating offices. It means that this information will be maintained on our computers where our staff is based.

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The Company and our staff will take all steps necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or third party.

 

Delete Your Personal Data

 

You have the right to delete Your Personal Data. We assist You in deleting Your Personal Information that we have collected about You in our website, via phone call, text message (SMS) or via personal contact with members of our staff.

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Just contact our Commercial Staff or the Owners of "Polancos House Services Inc" via e-mail, phone or SMS Text Message to request delete your information and STOP our communications.​

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If you receive a message from us and want to stop our communications just write in the message the words: STOP or UNSUSCRIBE and we will remove it from our prospects/customers database.

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For more details check our Terms and Conditions page.

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Disclosure of Your Personal Data

 

Law enforcement

 

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

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Other legal requirements

 

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

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• Comply with a legal obligation

• Protect and defend the rights or property of the Company

• Prevent or investigate possible wrongdoing in connection with the Service

• Protect the personal safety of Users of the Service or the public

• Protect against legal liability

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Security of Your Personal Data

 

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee 100% that a problem could occur (example: hacking activities). No member of Polancos House Services INC will expose or sell your information to third parties (and our computers are in a total safe environment).

 

Children's Privacy

 

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18 years old. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our records.​

 

Links to Other Websites

 

Our Service may contain links to other websites that are not operated by Us (specially those mentioned in our Blog Post section where you will find relevant information to the related topic). If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

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We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

Changes to this Privacy Policy

 

We may update Our Privacy Policy from time to time. Any changes will be posted on this page.

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​You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Contact Us

 

If you have any questions about this Privacy Policy, You can contact us:

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• By email: polancoshousecleaningoc@gmail.com

• Phone number: (714) 409-4604 or Text Message (SMS) to the same number.